Calling LAF

All clients must be registered by telephone and screened for eligibility through our Client Screening Unit at 312-341-1070. Our phone menu and staff communicate in English, Spanish and Polish. 

We know it takes time to listen to our phone menu. Please be patient. Our phone menu is designed to get callers to the right place to get help as quickly as possible.

Our phone lines open weekdays at 8 a.m., and our lines close when we reach capacity. If you get through, you can leave a call back number and a staff member will call you back before the end of the day. For clients who do not speak English, Spanish or Polish, LAF provides free telephone interpreters. If you need an interpreter, please call between 9 a.m. and 4 p.m. Do not select English or Spanish – just stay on the line. When we answer your call, tell us your name, telephone number, and the language you speak. We will call you back with an interpreter within 24 hours (usually the same day).

For Deaf and Hard of Hearing clients calling through a relay service, please call between 9 a.m. and 4 p.m. Choose Option 3 on the phone menu for relay-assisted calls, or just stay on the line. When we answer your call, tell us that it is a relay-assisted call. Your call will be expedited and transferred to the next available intake specialist.

For lawyers, judges, social workers, or other service providers calling with clients, please choose option 3. Service provider calls are transferred to a live receptionist.

We do not accept requests for assistance by email or by signing up for our email list.  

Online Intake

Alternately, new clients can apply for LAF services online using the form here. You will be taken to the Illinois Legal Aid Online website.